Refund policy

We want you to feel confident in your purchase.

RETURNS

You may request a return within 30 days of receiving your order.

To be eligible for a return:
- The item must be in good condition
- The item must be returned in its original packaging (if applicable)

To start a return, contact us at support@rivuslabs.com.

REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

NON-RETURNABLE ITEMS

Items that are damaged due to misuse or not in resellable condition may not be eligible for a refund.

SHIPPING COSTS

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and your order number.